Frequency Asked Questions

The Lunch MOB was founded as a healthier and fresher alternative to school lunch services. Since 2015, we’ve helped parents spend more valuable time with their families by providing a convenient way to purchase their kids’ lunches online, which we’ve freshly made and delivered directly to over 25 partner schools, daily. As of September 2020, we’ve expanded our reach as a direct-to-door lunch service where we can deliver a week’s worth of pre-ordered, freshly prepared ready-to-heat meals directly to your doorstep. This expansion helps to serve the needs of families that are not currently connected with our partner schools.

First, select a meal plan that fits your needs {insert link to the “Buy More, Save More” banner}. Then choose from our wide selection of high quality, wholesome meals. Once we receive your order, we freshly prepare, precook, and package them in our commercial kitchen for our weekly scheduled delivery the following day. You’ll receive a week’s worth of ready-to-heat meals directly to your doorstep. We’re here to make it as easy and as convenient as possible for you, so if there’s anything we can do to make it better, please let us know {insert link to our Contact Form “Get In Touch With Us”}

All of our meals are nut-free, and we do offer a handful of items that are gluten-free, as well. We also provide a list of what allergens (like diary, wheat, and eggs) are contained for each item. While we do our best to cater for these food sensitivities, we cannot guarantee our meals do not contain small amounts of certain allergens since our commercial kitchen is used by other entities during our off-hours.

We operate out of our commercial kitchen in Laguna Hills, California. At this time, we only deliver to certain parts of Orange County. We do plan to expand our reach in the future. To find out if we can service your community, please give us a shout. {insert link to our Contact Form “Get In Touch With Us”}

We offer 3 weekly meal plans {insert link to the “Buy More, Save More” banner}: 5 meals for $8.49 each, 10 meals for $7.59 each, and 15 meals for $6.99 each (sales tax not included). There is no charge for shipping. Multiple meal plans may be purchased at one time. Meals are delivered weekly, straight to your doorstep.

We typically set our menu at least one month out in advance, and offer about 20 to 25 options for each menu. Our menus are changed monthly to provide our customers even more variety. We tailor to kids’ tastes and we also strive to introduce new items because we believe kids’ willingness to try new and different foods empower lifelong virtues of open-mindedness. And so, we may change our options from time to time, so please make sure you check out our selections weekly. {insert link to the menu/ordering page}

We transport pre-packaged meals in insulated tote bags with commercial-grade, non-toxic frozen gel packs. These gel packs will stay cold for hours to keep meals cold and safe upon arrival to your doorstep. Since we’re local in Orange County, we can ship and deliver all in one day.

The insulated tote bags and non-toxic gel packs are reusable. Please help with our sustainability efforts by saving the tote bags and gel packs for our pick-up the following week(s) when we drop off your next delivery. We will thoroughly clean and sanitize the bags and packs prior to our reuse. Thank you!

Since we’re local in Orange County, we can ship and deliver all in one day, GUARANTEED! Our delivery days are always Sundays (unless we notify you in advance) and you can expect your delivery within two 4 hour windows, 8am to 12pm or 1pm to 5pm.

We’re here for you, and so if you have any questions or issues, you’re welcome to contact us by filling out our online support form here {insert link to our contact form} or by e-mailing us at support@thelunchmob.co. Please be sure to tell us your name and your issue and we’ll get back to help you as soon as possible. If it’s an emergency, you may contact us at (949) 763-3981. If we don’t answer, please leave us a message as we’ll return your call within 10 minutes of receiving.

Your meals are packaged in microwaveable food containers, and delivered inside an insulated tote bag with non-toxic, cold gel packs. Once you receive your meals, please remove your meals from the bag and refrigerate. When you’re ready to heat, simply place the food container in the microwave and heat on HIGH for no more than 90 seconds. We do not recommend placing the container in a toaster oven, oven, or broiler. If you prefer heating in an oven, we recommend you place the food in an oven-safe dish and heat for 6 to 8 minutes at 350 deg F.

For best quality, we recommend storing your meals in the refrigerator. We do not recommend freezing.

Orders for the following week are due by 9am Thursdays (unless we notify you in advance). Requests to cancel an order for the following week are due by 8am Fridays (unless we notify you in advance) in order to receive 100% refund. We apologize for the inconvenience, but we can not modify any existing orders at this time.