I want to sign up and order lunches, but I don’t know my school code. What is a school code and how do I get one?

A valid school code is required to sign up and register an account with The Lunch MOB. This code is an alphanumeric code assigned to a school that has agreed for The Lunch MOB to be its lunch service provider. If you have not received a school code from your school or have forgotten your school code, please contact customer service at (949) 415-9529, or you can e-mail us at support@thelunchmob.co with your school’s name and address, and we’ll be more than happy to provide you with the information you need to open your new account.

When can I place my lunch orders and when will I receive them?

Once you have established your account and your school’s calendar menu is available, you may place your lunch orders at any time. Lunch orders must be placed by 12pm, 2 calendar days before the day of lunch service. For example, Monday lunches must be ordered by Saturday 12pm, or Tuesday lunches must be ordered by Sunday 12pm.

When will my school’s calendar menu be available?

Your school’s calendar menu will be available no later than 2 weeks before the start of the school year. You will be able to see what is on the calendar menu 6 weeks out at all times.

Once I’ve placed my lunch order, can I change or cancel it?

Yes, you can change or cancel any items in your order up to 12pm, 2 calendar days before the day of lunch service. After this ordering deadline, changes will no longer be accepted. However, cancellations will be accepted after the deadline up to 7:30am the day of lunch service for a 75% refund. No refunds for cancellations will be offered after 7:30am the day of lunch service.

What is an Emergency Lunch?

Have you ever looked into your refrigerator and have an “Oh No!” moment? Well, we know it will happen and that’s what we’re here for. Thus, the Emergency Lunch, which is a limited options menu that will be available up to 8am the day of lunch service.

If I forget my username and/or password, how do I retrieve them?

Your username is the e-mail address you used when first creating your account. If you forgot your password, please click the “Lost your password?” link and your password will be sent to the e-mail address on file.

What form of payment can I use when ordering lunches?

You can pay by credit or debit card. During the “checkout” process, you can enter your credit or debit card information via Stripe, the third party e-commerce processor that we are using as our highly secure credit card processing system. Your information and payments will be safely protected within Stripe’s portal. We do not keep your credit or debit card information on our system.

How does a student receive their lunch?

During the normal lunch period, helpers will be available to hand out pre-ordered lunches. The student will receive their pre-ordered lunch by going to a lunch line and then telling the helper their name and grade. The helper will look up the student’s name on a daily lunch report, and after verifying the student, will give the student his/her meal.

What comes with a meal?

All pre-ordered meals includes one selection from one of two categories (Entrées and Sandwiches & Wraps), and a serving of your choice of fresh fruit or vegetable. A choice of cold beverage (1% milk, Honest brand organic juice drink, or bottled water) may be added for an additional 45 to 55 cents. A variety of select healthy snacks may also be added for an additional 40 to 45 cents. A selection of available Snacks & Sides will also be available for a la carte purchase.

How can I get The Lunch MOB to service our school?

The Lunch MOB would absolutely love to service your school! If you are interested in getting The Lunch MOB to your school, please contact us at (949) 415-9529, or e-mail us at support@thelunchmob.co, and we will make all efforts to become your preferred lunch provider.